Days after we moved into our dream home here in Bromley’s section of Norfolk, our aged central air system burped a couple times, shuddered hard, squealed loudly and then fell over dead. It wasn’t pretty.
My husband didn’t take it well, exclaiming, “I thought you said this was going to be a low-maintenance house!”
“It will be,” I explained, “as soon as we get the air conditioner replaced!”
When I had the central air installed at my old house, I called Norfolk Air Heating and Cooling and got a bid from them. Their prices were the highest, so I went with another firm. The other firm did not perform up to my expectations. The system was exceptional but the workmanship was not, and after a couple more exchanges, I stopped calling them for service.
When we had a new tankless boiler installed at the old house, I called Norfolk Air Heating and Cooling and got a bid from them. Their prices were neither the highest nor the lowest, but I went with another firm. The building inspector had to return to our house four times, because of several mistakes with the installation. Finally, it passed muster, both with the inspector and me but I was not impressed.
This time, I called Norfolk Air Heating and Cooling. The fact that they’d won the Virginia Pilot’s “Best of Hampton Roads’ Awards” for several years really impressed me. I was ready to pay a few dollars more, as long as I didn’t have to babysit the installer and call his boss twice a day and demand that big ugly problems be corrected.
To my delight and surprise, their price was very reasonable. We replaced both the furnace and air conditioner, and also had a hoity-toity whole-house air-cleaner installed. The house already smells fresher and cleaner.
Perhaps best of all, the men who showed up to do this work were the consummate professionals and showed a respect and thoughtfulness that I thought was long gone from today’s service industries. If I were their own dear mother, they couldn’t have treated me with more care and sincerity and thoroughness. I really was that pleased with their work ethic and their work model and their attention to detail.
The old air conditioning unit was removed Thursday morning and the new unit was in place and working by Thursday evening. They also installed a second return to provide adequate air flow for the new unit, and added filter grates to the old return and the new return.
The other thing that dazzled me was this: NO duct board, but all sheet metal, fabricated on site to meet our specific needs. And the fellow who did their sheet metal work was an artisan.
I’m a tough customer, but their work was exemplary and remarkable, and they left the house spotless and tidy. I highly recommend Norfolk Air Heating and Cooling. And the nicest part of all is knowing that there are still companies that take a profound sense of pride in their workmanship.
Check out the many photos below.
As mentioned above, the quality of the work was first rate, and even though it was a surprise to have the old system die such a sudden death, the new system is shiny and new and clean. And I highly recommend Norfolk Air. They remained at our home Thursday night until 8:30 pm, to make sure we had a working air conditioner. Once the unit was fired up and working satisfactorily, they packed up and left for the night.
To contact Norfolk Air, call 963-8365.
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